THE KIND WORDS OF CUSTOMERS
Thank you to those of you who have contributed comments. Your continued support and referrals are always appreciated. So many of you have become friends through the years!
Excellent company. Delivery was perfect. Like the finish. Very easy. Thanks. -- Chris W., Highlands Ranch, CO.
I experienced superb customer service from Gillian and her company from the ordering process through a repair request. Gillian maintained the communication needed with the manufacturer and kept me updated without my ever having to re-contact her. I am completely satisfied with the product and the service and recommend her with no reservations. -- Pat S., Broomfield, CO
From Angie's List: I purchased two barrister bookcases, ( which I couldn't find anywhere else in the style I wanted ), as well as an artistic copper floor lamp... We spoke before my appointment about what sort of pieces I was looking for, approximate size and how much I wanted to spend. When I arrived Gillian had several ideas for me, and lots to look at. She was knowledgable about the furniture companies and their work. I ended up placing an order for exactly what I'd been looking for - 2 dark-stained modern looking barrister bookcases that fit my budget. She kept in good contact via email and phone, and my shelves were delivered yesterday. I'm very happy with them; the quality was what I was lead to expect, and the color was perfect.... I had a good time with Gillian - she is personable and helpful and seemed to pick up on my style very quickly. I've been looking around the house, wondering what other furniture I should buy so I can go back to her! - L. Janiszewski
... Again, your follow up and customer service is fabulous. - J. Handwork, Children's Museum of Denver
Thank you so much! These guys ( the delivery men) are super nice. Moved all of my old stuff out! Love the furniture - you do such great work. Anne L., Lafayette, CO.
The bed is superb. It is beautiful and graceful, but very strong. We both love it. The Wessel (delivery) people did a great job. Thank you for all your reassurance and help. - Anna C., Cincinnati, OH.
Thanks for the excellent service at all stages of the transaction. Best Regards, M. Margolis
All looks wonderful. Thanks again for all your help. We truly appreciate your time and "over the top" service. - R. Whitten, Denver
My mother is thrilled with all of her furniture. Thank you for your patience in picking it out and help in delivering it. I would recommend you to anyone. - Barbara.
Just a note to say we like the Polywood chairs and tables. I do indeed like the yellow, it's very cheerful for the summer! Thank you for your assistance, you kept us informed and everything went according to plan. We will certainly recommend your services to anyone desiring to buy furniture. - V. B.
The birdbed at my in-laws looks STUNNING and they have received so many compliments ... C. Murphy, North Carolina.
The loveseat is gorgeous, we love it! - M. Golliher, Longmont, CO.
I can see you are a real detail-oriented designer. - J Dinwoodey, furniture rep, Salt Lake City, UT.
About the furniture, Gillian Gardner is the contact. She has a business called Factory Direct Furniture and anyone who calls her will just love working with her. I have known her for about 4 years now ( update - 11 years!) and I feel over confident on giving her name to anyone, so please do pass it on. I am forwarding this message to her as well. That way she will know where calls are coming from. - E. Kifer, YMCA of the Rockies.
I have been working with Gillian since 1995 in the purchase of furnishings for model homes and clients. She has a great selection to fit varied styles and budgets. Working with Gillian saves me countless hours I would spend running around to showrooms, plus she does all the paperwork and tracks my orders. It's a tremendous service to me. - N. Evans, Designer, Longmont, CO
Gillian, I just wanted you to know how thrilled I am with the furniture. I'd love for you to come over and see it. I meant to call you a while back. We were up at the YMCA of the Rockies and they had an open house at the Centennial Cabin and we saw the furniture that you selected for there and its FABULOUS. I just couldn't get over how great it was, how rustic, and it fit in with the whole ambiance of the Y camp. So I meant to let you know you're doing a terrific job. - B. Graef, Boulder
The bed arrived perfectly and we set it up this weekend. My daughter is delighted, as am I. It's really beautiful. You might be interested to know that it is a "magic bed" -- the birds on the bed keep monsters out of a 3 year old's room and help her sleep much sounder. Thanks for your excellent service and help. Best, Maureen, Bangor, Maine
Gillian, thanks for all your help and patience. - Jean and Jack, Boulder
It has been a real pleasure working with you.. I am very pleased with my purchases! I will recommend your service to my friends. I only wish I had room for more furniture so I could work with you again. Thanx! - D. Lerner, Boulder, CO
Just a note of thanks for your patience as I decided on a dining room table. I truly appreciated your time, patience and "no pressure" tactic. You were a pleasure to do business with and I will definitely be a repeat customer and will pass your name along to others. Anyway, thanks again! By the way, we love our table, it's so perfect. Take care, J. Reynolds - Thornton, CO
I always recommend you to anyone who asks about furniture, and many have asked about the Montana Furniture Grouping and bed grouping that we bought, ... because we think you were terrific helping us and we really appreciate it. - T. Miller, Niwot, CO
The sleep sofa fits great into my guest nook. Everyone is so pleased and the fabric is perfect. You can be sure that I'll recommend your service. - A. Deschanel, Boulder, CO
Everything arrived and looks great! Thanks for everything. Oh, I referred two more couples to you. - J. Constant, Littleton, CO