FREQUENTLY ASKED QUESTIONS
1. How long does it usually take for the furniture to arrive? This will vary and is affected by the amount of stock available and occasional shipping delays. A "best guess" can be given to you for specific items and it is usually between 4 and 12 weeks.
2. Where does the furniture ship to? The furniture is shipped to a warehouse in Erie, Denver, or Longmont, depending on the manufacturer and also on your location.
3. Is home delivery available? You can pick up the furniture yourself, or TLC Moving and Storage, or The Moving Connection will deliver and set up the furniture in your home, at a discount from their usual moving fees. These companies are experts at handling fine furniture.
4. Do you have a mail out catalog? Sorry, the selection is just too large to be represented in one catalog. Please call for an appointment and let us help you!.
5. Do you have inventory? Yes! Please click on " Samples For Sale " at the side or bottom of this page, or come see what we have for sale at excellent prices at the Louisville, CO office.
6. Do you ship out of your immediate area or out of state? In order to maintain a high level of customer service and satisfaction, we have chosen to restrict sales to the Front Range area of Colorado. The Denver metro area, the Boulder area with its surrounding towns, and on up to Ft. Collins can be serviced.
7. What if the furniture is damaged in shipment? Factory Direct Furniture Catalog Service uses local repairmen with many years of experience. (See Business Links.) The manufacturers send out any necessary parts and supplies.
8. What if the furniture does not work in my home? You do need to be certain that the dimensions, fabrics, and finishes of the furniture are suitable, in advance of your purchase. Factory Direct Furniture Catalog Service has finish samples of most lines and is happy to order any others for you, so that you can feel confident in your purchase. All sales are final, although of course, any defects or damage will be addressed appropriately.